WORKING WITH YOU SINCE 2006
We have have been providing in office beauty and massage treatments across the UK since 2006. Our winning combination of customer focussed staff, together with our innovative use of technology, ensures the smooth running of bookings and ultimately happy customers. Our approach is friendly, professional and flexible and we are always happy to deal with your enquiry.
Our customers’ experience starts upon initial contact and we are committed to understanding their requirements. A dedicated representative is assigned to our customers, they are responsible for organising the workplace therapies, booking therapists whose skills match our customers requirements and answer any questions. A rota is created to allocate staff treatment slots and a schedule is sent to both clients and therapists. We understand that excellent communication and preparation are key to a successful day and our staff are pivotal in our ability to deliver a nationwide service, whilst maintaining a “local” level of service.
Our professional Therapists are fully qualified for the treatments they provide and are insured through accredited organisations. We supply as much information as possible to our therapists regarding their bookings and have created a sophisticated log-in system where their appointments can be tracked.
OUR BOOKING SYSTEM
All bookings are tracked and managed via an IT system which can be accessed online by your dedicated Representative. This means that the status of bookings and any actions which need to be taken are immediately viewable by everyone involved in the organisation. Effective event organisation involves the co–ordination of people, delivery of information and communication at every step. With our IT systems we are able to keep track of multiple simultaneous events.
We offer all our clients the opportunity to give feedback after their event and take a sincere approach to dealing with any customer service issues. Our Satisfaction Guarantee ensures that we will seek to make satisfactory amends if any part of our service fails to meet the standards we strive for. Please click here to read more.
We work within a culture of customer excellence and look forward to working with you in the future.